FAQ

You've got questions; we've got answers
What Are Your Mystery Box Subscription Tiers?
We offer superior value at all levels for our members and create the opportunity to utilize the entire breadth of our watch portfolio (e.g. more watches, more variety, better value). Our tiers are as follows:
CROWN - $229
BEZEL - $349
SAPPHIRE - $599
I Prefer Automatic Movements, Am I Guaranteed an Automatic if That’s What I Prefer?

We do not “guarantee” an automatic movement at any tier, but the simple nature of pricing means that as you move up the tier system, your chances of receiving an automatic rise substantially. For instance, most of the watches in our portfolio, even if quartz, will be a high quality quartz (e.g. ETA) with superior build quality.

As a gauge, the percentage split between automatic vs. other movements (Quartz, Meca-Quartz, Hand Wind and Chronograph) will be approximately as follows:

NATO - 10:90

CROWN - 20:80

BEZEL - 50:50

CRYSTAL - 80:20

SAPPHIRE - 90:10

Do I Need to Pay for Shipping?
Our shipping is free in regions where we have our distribution centers. In the US and Ireland/UK, therefore, shipping is FREE. TPM uses DHL International express for all worldwide shipping, which can vary wildly. To help offset this extra cost, shipping for worldwide countries is as follows:
E.U: $15
Canada: $20
Australia: $30
Singapore/ Far East: $30
All other countries: $30
USA / UK / Ireland - TPM Distribution locations and shipping is Free.
When Should I Expect my Subscription Watch to Be Shipped?
This will vary due to a range of factors. Firstly, our system checks your style profile and allocates a watch to match to it. If that watch is in stock, you could receive shipping notification within 24-48 hrs. If it is not in stock and needs to be ordered in, then of course shipping will take a little longer. We aim for an average of 14-21 days from your Subscription date but no longer than 30 days Max. On rare occasions, due to factors beyond our control, deliveries may extend beyond 30 days but our guarantee is that we ship as soon as the watch mapped to your profile arrives, assuming it has not been in stock.
When Do I Get Billed?
As soon as you add a subscription you will be billed, due to the fact our stock may initiate a match and your watch may ship within as little as 24hrs. Regardless of whether you select Monthly or Quarterly billing, you will be billed instantly, it’s simply the renewal which differs.
The date you sign up will also be the date of your renewal moving forward, so if you sign up to monthly billing on the 1st August, you will be renewed on the 1st August thereafter. If you choose quarterly billing you would ultimately renew on the 1st November.
What Happens if I Do Not Like The Watch Sent? Can I Return it?
The nature of mystery box watches means as best as we can match a watch to your preferred style profile, it may just not “be” for you. You may not like the bezel, dial color, clasp or any number of other variables. It’s a very personal thing. We do not, as a result, offer returns. However, our watches are sourced to provide super value for money in the marketplace (e.g. the value of watches will not drop 30-50% overnight like other watch subscription services). We have built (and continue to refine) our Buy/Sell/Trade platform which is on our website. This system offers custom facilities where you can sell or trade your watch if desired, for one that works best for you, with our other community members.
What if my watch Arrives Damaged or Not Working?
We test all watches before they leave our facilities for Quality Control purposes, so it will be incredibly rare that a watch arrives damaged or not working. However, if this is the case, we will offer a manufacturer’s warranty replacement. If your watch stops working sometime after receipt it is a matter of contacting the manufacturer directly.
What is "Trade Equity" & Why Should I Care?

The nature of Mystery Box watches means we cannot guarantee you'll love every single watch you receive. What we guarantee you is that the experience is superb and that, should you wish to trade your new timepiece or sell it, the "Trade Equity" is high as possible.

 

What that means is that you don't lose 50% of the value of the watch the day you receive it and the style, while sometimes bold (and perhaps "not for you") is something that is highly sought after by others in the community.

 

The term "Trade Equity" is a term we coined to describe the value of the timepiece in the marketplace. As avid watch enthusiasts and traders ourselves, we know watches and the market and hand pick watches for our members which tick all the boxes of quality, value and trade-ability.

 

This is why our members are long-term TPM'ers. Because they know the quality and value is there on the watches they receive every month.

Is the Subscription Price Exclusive of Sales Tax?
Subscriptions are net of sales tax or VAT - all Sales Tax or VAT will be added at a State-rate (US) or flat rate of 23% (EU/UK). All other locations will be net sales (excluding tax). As a result, TPM takes no responsibility for import fees or local taxes.
Can You Provide Some Examples of Your Watches at Each Level?
Absolutely! The best place to start, is with member (and our own) examples of watches we have recently sent to members at each level. You can visit this page to do so - https://timepiecemonthly.com/recent-subscription-watches/
To expand, here are some examples of Brands we provide at each level. Bear in mind each week we bring on new Brands and models and are planning 6-8 months ahead of time for the development of TPM exclusive models with Brands such as Boldr, Gruppo Gamma, Oceaneva and many more.
> CROWN - Seiko Spinnaker, Audaz, Ocean X, Nethuns, Hemel, Meccaniche Veneziane, Avi-8
> BEZEL - Meccaniche Veneziane, Nethuns, Roamer, Ocean X, Hemel, Aevig
> SAPPHIRE - Gruppo Gamma, Seiko, Meccaniche Veneziane (Swiss), Roamer, Boldr, Vilhelm
I Have an Ethical Objection to Leather. Can you Guarantee I will Not Receive a Leather Strap?
Yes, in an effort to accommodate the many members in our community who have an ethical concern over leather, we will always aim to ensure you will not receive a Leather Strap as part of your kit. If you happen to in error, please contact Customer Service and we will take care of that for you.
Will I Receive Tracking When My Watch Ships?
Yes, our system will notify you of tracking via email. In future platform rollouts (Summer/Autumn2020) we will also introduce tracking into your Dashboard, under the “Subscriptions” Area.
What is The “Value” of my Watch in the Marketplace? Do You Offer a Low-Price Guarantee?

Our watch portfolio has been specifically built to offer superb value for members at all levels. We always endeavor that our watches will be of equal or greater value to the sub price you pay.

The owners of TPM were prolific Watch traders in the community prior to founding TPM. They understand the intrinsic principles of watch values and fluctuations “in the market” and the nature of watch trading.

So, if you find your watch online for less than sub price, due to a manufacturer discount in any given month, a random eBay auction, or a desperate private sale trying to clear cash, please treat it for what it is; a transient discount that we have no control over. Most watches in our portfolio you will find online for substantially more than sub price, at any given time, but due to the nature of the industry we cannot guarantee prices or offer exchanges, refunds or returns.

When we order watches, we check they are not available online from reputable dealers any less than our sub prices at that time, and therefore this is the measurable we use. We cannot guarantee instant alterations by manufacturers or retailers after that moment. In the unlikely event that your Mystery box watch experiences this type of transient fluctuation, please understand that it is a moment in time, and the value will likely rise again in due course.

We do not offer returns, exchanges or refunds on Mystery Box watches as a result of this, but we have built systems on our TPM platform where you can buy/sell/trade watches. We urge members to utilize Trade Value (TV) at or above their subscription price (e.g. swap a Sapphire watch for a Sapphire Watch or place the Sale value at and above Sub Price).

Does TPM Offer Refunds, Returns or Exchanges on Mystery Box Watches?

We do not offer returns, exchanges or refunds on Mystery Box watches, but we have built systems on our TPM platform where you can buy/sell/trade watches. We urge members to utilize Trade Value (TV) at or above their subscription price (e.g. swap a Sapphire watch for a Sapphire Watch or place the Sale value at and above Sub Price).

What Happens if You Receive a Watch You Don't Like?

The nature of a blind subscription service in watches is incredibly exciting for members. That feeling of unboxing is like Christmas every month and especially due to the fact TPM hand wraps all our watches for members, to enhance that experience.

 

Of course, you may receive the watch of your dreams every month, you may receive a watch that you just don't gel with or you simply may wear and love the watch a while and then wish to sell it or trade it on for something else. That's the subjective nature of watch collections.

 

So, to cater for this we have built a custom platform at www.timepiecemonthly.com that all active watch subscriptions get access to, and the facilities are there to buy/sell and trade with other TPM members, who number into the 1,000's.

 

As a result, we do not offer exchanges, returns or refunds if you don't like the watch you receive. However, you should find superb "Trade Equity" in TPM subscription watches as they have been hand-picked for our members to offer superb quality and high demand in the community.

FAQ - Style Profiler

What is Your “Style Profiler”?
Our Style Profiler is like nothing that has ever been on the market. We use it to guide our decisions on what watches in our portfolio to deliver to our members. While this is a “blind” subscription we have custom built a system that matches your preferred Styles, Sizes, Colors and Band Materials to our available portfolio. Our team then hand-matches what we feel is the best value watch for you, right now.
STYLE PROFILER - How Much Control Do I Have?

The nature of the Style Profiler means that members have vastly greater control over the style, size, color and kit on the Mystery Box watches they will receive, than any other subscription platform has ever afforded.

 

We do use the Style Profiler and our system to guide each decision our system makes with regards to what watch you receive in any given month.

 

While the "ideal" is that every factor matches your style profile, the nature of Mystery Box subscriptions, as well as available stock, means that on occasion we won't be able to match all, or any factors and in some instances may only be able to match one or two preferences in any given month.

 

Our goal in those instances where this is unavoidable, or the color tone of a watch is seemingly more risky (e.g. a gold, rose gold or bronze watch) is that we simply offer members a great deal of value within the Mystery Watch box so they have incredible "Trade Equity" with which to trade up using their Mystery Box watch, on our platform or elsewhere.

 

We make no guarantees that the wristwatch you receive will match a specific component of your style profiler, but as our system refines and our available portfolio widens over the coming months, there is no doubt you should expect a continued improvement in how our system matches watches to members' profiles. As of June 2020, our Style Profiler is still in Beta, so please bear with TPM as we refine and adapt based on user experiences, breadth of stock and other pertinent factors.

I Prefer Automatic Movements, Am I Guaranteed an Automatic if That’s What I Prefer?

We do not “guarantee” an automatic movement at any tier, but the simple nature of pricing means that as you move up the tier system, your chances of receiving an automatic rise substantially. For instance, most of the watches in our portfolio, even if quartz, will be a high quality quartz (e.g. ETA) with superior build quality.

As a gauge, the percentage split between automatic vs. other movements (Quartz, Meca-Quartz, Hand Wind and Chronograph) will be approximately as follows:

CROWN - 20:80

BEZEL - 50:50

SAPPHIRE - 90:10

How Do I Edit My Style Profiler?

You can edit it at any time, prior to your next renewal date, at https://timepiecemonthly.com/style-profiler

THE STYLE PROFILER - Do You Guarantee Accuracy?

While we use your Style Profile for every single subscription watch, we cannot guarantee that any or all of the 5 existing criteria will perfectly match the watch you receive.

 

The nature of the Style Profiler makes it an incredibly complex task to do so. However, we have found it to be exceptionally successful, even in this early Beta phase.

 

In any given month you may find the watch matched to you matches 1/5 or all 5/5 of the Style Profiler components, but due to the complexity of the endeavor we reserve the right to match any of all 5 options (Style, Size, Color, Band Material and Movement).

 

We've also found members who received a watch that matches 1-2/5 of the style profile components have been incredibly surprised and happy with the newly discovered love for a watch they never thought they would love. Similarly, some members who receive a watch that matches all 5/5 of the Style Profiler components have simply not fallen in love with the watch. The key is that we, at TPM, provide incredible "Trade Equity" where the watches members receive are worth much more than the price of subscription, in the open Marketplace.

 

As long-term members, you will ultimately find that not only do we more often than not match watches in our portfolio exceptionally well on average, but as we move forward matching will simply become better and better and better as our breadth of portfolio widens and new Brands continue to hop aboard the TPM train.

What Happens if You Receive a Watch You Don't Like?

The nature of a blind subscription service in watches is incredibly exciting for members. That feeling of unboxing is like Christmas every month and especially due to the fact TPM hand wraps all our watches for members, to enhance that experience.

 

Of course, you may receive the watch of your dreams every month, you may receive a watch that you just don't gel with or you simply may wear and love the watch a while and then wish to sell it or trade it on for something else. That's the subjective nature of watch collections.

 

So, to cater for this we have built a custom platform at www.timepiecemonthly.com that all active watch subscriptions get access to, and the facilities are there to buy/sell and trade with other TPM members, who number into the 1,000's.

 

As a result, we do not offer exchanges, returns or refunds if you don't like the watch you receive. However, you should find superb "Trade Equity" in TPM subscription watches as they have been hand-picked for our members to offer superb quality and high demand in the community.

FAQ - Freedom Plan & Freedom Wallet

What is the Freedom Plan?

Freedom Plan is an exclusive, custom-built wallet system for TPM members. Every member can have a Freedom Plan. The unique feature of the Freedom Plan is that members can save funds into their TPM Wallet for use in the TPM Store. Minimum monthly or quarterly deposits in the TPM Wallet are $99, which provides access to all TPM facilities including TPM members only store, TPM trading platform, TPM Community Pass, and TPM members' forums.

 

Members get incentive vouchers added to their TPM Wallet every time they add or save $250. For every $250 increment saved, members receive a bonus voucher of $15 automatically added to their TPM Wallet. This way, members can access bonus vouchers for every $250 saved and create better buying power in the TPM Store.

How Does Freedom Plan Work?
Freedom Plan is a unique concept in the marketplace, that we created to offer maximum flexibility for our members. Freedom Plan starts at $99 per month and allows members to create a Wallet Balance in the TPM platform, that they can utilize to buy watches in our Members-Only Store. The Freedom Plan can be set at ANY dollar amount upward of $99, completely at the member's discretion.
Can I have Multiple Freedom Plans?
Yes, you can. We have Monthly & Quarterly Freedom Plans available (and you can have any number of each operating on your account at any given time). Similarly, we have a one-time Freedom option where members can top-up their Freedom Wallet funds at any moment, in order to fully take advantage of our member incentives ($15 wallet boost for every $250 added).
When Do I Get Billed?
As soon as you add a subscription you will be billed. Regardless of whether you select Monthly or Quarterly billing, you will be billed instantly, it’s simply the renewal date (e.g. monthly or quarterly) that will differ.
The date you sign up will also be the date of your renewal moving forward, so if you sign up to monthly billing on the 1st August, you will be renewed on the 1st of each month thereafter. If you choose quarterly billing you would ultimately renew on the 1st November.
Can I Boost My Freedom Wallet Funds?

There are 2 x ways to boost your Freedom Wallet balance. The TPM Loyalty Program is a way for TPM to say thank you to our loyal fanbase. TPM members are automatically subscribed to the Loyalty Program and can access this in their TPM dashboard at any time, where they receive unique individual URL links that they can then share with friends, family, email subscribers, social media followers, etc. For every new subscriber that clicks that link and signs up with TPM, the Loyalty Program member will receive an instant $15 voucher into their TPM Freedom Wallet.

By using these referral vouchers in their TPM Wallet beside, for instance, a Freedom Plan (whether monthly, quarterly, or ad hoc), they can also boost their TPM Wallet balance because when each member adds increments of $250 into their TPM Freedom Wallet, they are also awarded with $15 vouchers into their TPM Wallet.

Do I Have to Choose Between Mystery Boxes and Freedom Plan?
No. By default, every active member can "have" a Freedom Plan on their account and it is not mutually exclusive from Mystery Box Plans - whether a stand-alone Freedom Plan, or in addition to any number of Mystery Box Plans. For instance, some members have a monthly Crown Plan, Quarterly Sapphire Plan and monthly Freedom Plan at $250, all running concurrently.
What Access to the TPM Platform Does Freedom Plan Grant?
Our Freedom Plan awards members with an Access All Areas Community Pass (all facilities including members-only Store, Trading Platform, Community Forums, Private Facebook Trading Group).
What is the Freedom Wallet?

 

The Freedom Wallet is where Freedom Plan funds go. The Freedom Plan effectively is a pre-payment or layaway system where funds accrue in the Freedom Wallet for redemption at a time of your choosing, in our Members-only Store. Members get incentive vouchers added to their TPM Wallet every time they add or save $250. For every $250 increment saved, members receive a bonus voucher of $15 automatically added to their TPM Wallet. This way, members can access bonus vouchers for every $250 saved and create better buying power in the TPM Store.

How Do I Use My Freedom Plan Funds?

The TPM store is a members-only store where members can buy watches and accessories using Credit/Debit Card, Freedom Wallet Funds, or Paypal. In order to gain access to the TPM store, you must be either:

A.) a member of a monthly watch subscription (i.e. Nato, Crown, Bezel, Crystal, Sapphire)

B.) a Freedom Plan member active with at least $99 per month or $297 per quarter added to your TPM Freedom Wallet

C.) paying for the Community Pass.

FAQ - TPM Member Facilities

What Facilities Does the TPM Platform Provide?
The TPM Platform has been custom built for watch enthusiasts to best enjoy their passion. Whether a new or experienced watch collector, you will find all sorts of tailored facilities. These include:
> The TPM Store
> TPM Style Profiler
> TPM Trading Platform (Buy/Sell/Trade your watches with other members)
> TPM Community Forums
> Exclusive Members' Content
> Private Facebook Trading Group
The TPM Loyalty Program
Alex and Anthony recognize the importance of loyalty. They therefore wanted to reward members for long-term loyalty and referrals in as many ways as possible.
Using the TPM Loyalty Program area in your TPM dashboard, members can generate custom URL's and share those links with Friends, Family and Followers. For each referred member who signs up to one of the TPM Mystery Box Watch Plans, our system rewards the referring member with a boost of $15 into your Freedom Wallet. So, for every 10 members you refer you can accumulate a bonus $150 for use in our Members-Only Store.
The TPM Trading Platform
As prolific Traders, Alex and Anthony knew from day 1 that the key to any successful community would be to have a platform built around the needs of watch traders and enthusiasts. Therefore, the TPM Trading Platform was borne. On this platform you can list watches for sale or trade at whim. You can search for watches, list In Search of Posts and many more custom features, as well as communicate with other enthusiasts via Private Messaging, to negotiate deals.
All paying members of Mystery Box Plans, Community Access Plan or Freedom Plan, have access to the TPM Trading Platform.
How Do I Access the TPM Store?
Our TPM Store is a members-only shop where we offer amazing choice, value, extra-special pricing, TPM exclusives (e.g. unique watches you won't find outside of TPM), exclusively for members. To access the Store you must be an active monthly or quarterly member of one of our paid plans - (1) Mystery Box Plans, (2) Community Pass, (3) Freedom Plan. Without a currently active subscirption you will not be able to access the store or purchase watches and accessories from TPM.